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User is not able to connect to the service. The network is down or a firewall or browser extension (such as an ad blocker) is mistakenly preventing access

Alicia R 6 Reputation points
2020-10-08T18:03:44.463+00:00

Hello,

After entering a value that includes xml tags in an app configuration, I cannot access the configuration explorer, the message is: the error message is "User is not able to connect to the service", "details": "We had trouble reaching the server. This is usually an indication that the network is down or a firewall or browser extension (such as an ad blocker) is mistakenly preventing access."

I tested with different users and browsers and it generates the same error
I also checked the azure status page and they don't have any alerts

Someone knows the solution?

thank you

Azure App Configuration
Azure App Configuration
An Azure service that provides hosted, universal storage for Azure app configurations.
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  1. Alicia R 6 Reputation points
    2020-10-08T19:31:09.623+00:00

    Solved Issue, the firewall was blocking it.

    1 person found this answer helpful.

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