Outlook 365 is deleting EVERY message.....

Question

Outlook 365 is deleting EVERY message.....

Kevin Jeffries 1

On returning to home office tonight and with no issues receiving email until now, on opening Outlook it is running through ALL 5 email accounts and deleting every single message (footer says it is synchronising).......HELP!

Kevin Jeffries 1 Reputation point

2020-10-09T12:05:02.84+00:00

Thank you for your response...after much freaking out Occam's Razor prevailed....I use a Surface Pro on my desk with dock so have a large display and bluetooth keyboard etc. I had set down my day pack on the desk and it was resting slightly on the Surface keyboard..no other programs were affected but I guess the key combination in Outlook was deleting all emails!

I was able to restore the deleted emails using the Outlook 365 feature...just a few hours of sorting to be done now!!!
Lucas Liu-MSFT 6,191 Reputation points

2020-10-15T07:16:06.93+00:00

Hi @Kevin Jeffries ,
I haven't received your reply for a long time. Has your problem been resolved? If it has been solved, you can share your solution or a helpful reply, and please click "Accept Answer" to mark it as an answer, which will help more users who have the same problem

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Kevin Jeffries 1 Reputation point

2020-10-09T12:05:02.84+00:00

Thank you for your response...after much freaking out Occam's Razor prevailed....I use a Surface Pro on my desk with dock so have a large display and bluetooth keyboard etc. I had set down my day pack on the desk and it was resting slightly on the Surface keyboard..no other programs were affected but I guess the key combination in Outlook was deleting all emails!

I was able to restore the deleted emails using the Outlook 365 feature...just a few hours of sorting to be done now!!!
Lucas Liu-MSFT 6,191 Reputation points

2020-10-15T07:16:06.93+00:00

Hi @Kevin Jeffries ,
I haven't received your reply for a long time. Has your problem been resolved? If it has been solved, you can share your solution or a helpful reply, and please click "Accept Answer" to mark it as an answer, which will help more users who have the same problem

----------

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 1

Hi @Kevin Jeffries ,
In order to better solve this issue, I need to collect the following information.
Are all emails in Outlook deleted?
Could you view the deleted messages in the Deleted Items or Recover Deleted Items?
Are there similarities in these deleted emails? For example, in the same folder or the receiving time is close.

Please try to logon OWA and check if you could see all emails.
Please try to re-create a new Outlook profile, and run outlook.exe /safe in run to start Outlook in safe mode to eliminate the interference of third-party add-ins.
Is the retention policy applied to your mailbox? If applied, please check the retention policy settings to see if the mail is archived or deleted due to the deadline.
If outlook is in cache mode, please click file->account settings -> to see if you have set the email keep period
Please click the File-> Options-> Advanced ->AutoAechive Settings to check if you turn on the AutoArchive.

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Lucas Liu-MSFT 6,191 Reputation points

2020-10-12T08:48:46.967+00:00

Hi @Kevin Jeffries ,
I am writing here to confirm with you how thing going now? If the issue has been resolved, please click “Accept as answer” to mark helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

Thanks for your understanding.

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Outlook 365 is deleting EVERY message.....

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