Copmuter doesn't update to OS version 2004, and doesn't support windows OS version 2004 even through Windows 10 Update Assistant

Grandma Hand 1 Reputation point
2020-10-09T01:41:32.073+00:00

I am trying to migrate my old computer's info to my new computer, but I cannot due to my new computer being on OS version 1909 and my old computer being on OS version 2004. I can't force the 2004 update with the Windows Update Assistant (it says my computer doesn't support it), and I can't find a guide on how to revert the old computer to the previous version, and I can't update the new computer to 2004. Is there a way to troubleshoot this? My new computer is a ASUS VivoBook 15.
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Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Carl Fan 6,831 Reputation points
    2020-10-09T08:16:59.297+00:00

    Hi,
    Have you tried to manually update it? In case you haven't, you should give it a try:

    1.Download the Media Creator Tool here:
    https://www.microsoft.com/en-au/software-download/windows10
    2. Open the MediaCreationTool2004 tool and Accept the License terms.
    3. Select Upgrade this PC now and make sure to select Keep personal files and apps.
    4. It might take some time to install Windows 10.
    5. Your computer will restart a few times, Make sure you don’t turn off your PC.

    Confirmed Core isolation disabled and hard drivers are fully up-to-date. Some information in the link below:
    Windows 10 2004 update block confusion: 'Your PC settings aren't supported'
    https://www.zdnet.com/article/windows-10-2004-update-block-confusion-your-pc-settings-arent-supported/
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,
    Carl

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