Android App Guest Access to another Team

Question

My company's Microsoft Exchange account does not have a Team account, but I am invited to another Team with my company's Exchange account to share files and collaborate. I exclusively use my Samsung Galaxy Fold 4 for all my business, but I cannot complete the login to the Teams App on my android to access the Team I am a guest of. I can do it on a MacBook App but I do not use the MacBook often. How can I access the Team I am a guest of with my Company's Exchange account?

Answer 1

Hi @Jonathan Cotton

Guests must have a Microsoft 365 work or school account. Anyone with a business or consumer email account, such as Outlook, Gmail, or another account, can join your team as a guest.

According to your description, this seems to be the reason for your Android device.

Do other users in your organization have this problem?
Here are a few ways to troubleshoot this issue:

• Did you choose to log in as a guest when you logged in to the Android client?
• Sign out, clear your Teams sign-in credentials, and then sign back into Teams.
• Check if it's the latest version of Teams.
• Clean up the Teams cache. Try signing in with another Android device.

If you're unlucky, download the client again. (Android: Compatible with Android phones and tablets.) Note: Support is limited to the last four major versions of Android. For example, when a new, major version of Android is released, the Android requirement is the new version and the three most recent versions that precede it.

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