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Shared mailbox send message to external every time

Anonymous
Apr 10, 2023, 5:50 PM

Well, I have looked all over and I can't find the answer. I really would like (if possible) to send a message out to every external email coming into a shared mailbox. Is this possible? I have tried with rules and transport rules, but all without success. Is there a hardwired rule in Exchange not to send repeated messages to the same external email? I just realized Email loops could happen.

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  1. Jarvis Sun-MSFT 10,216 Reputation points Microsoft Vendor
    Apr 11, 2023, 8:14 AM

    Hi @Steve,  

    By research, it is recommended that you can use a shared email account to log in to OWA and set up automatic replies to external emails, such as the settings below.

    Please note when the Out of Office Assistant is enabled, only one reply is sent to each sender, even if you receive multiple messages from that person. More information you can refer to: Only one reply is sent to each sender when Out of Office Assistant is enabled - Exchange | Microsoft Learn User's image


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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