Why Folder Name is not reflected after renaming in 'Import Pictures and Videos' dialog?

Roshni 21 Reputation points
2020-10-09T14:57:30.53+00:00

Hello Community,

I have WIA driver installed and configured.
When I Perform Scan (Go to Control Printers -> Right Click on the device -> Scan Scan), After the scan is completed 'Import Pictures and Videos' dialog appears. Click on 'more options' 'Import Settings' dialog appears. Click on 'Browse' button then on 'Make New Folder' button. New Folder will be created and allowed to rename. But the folder name is not updated in 'Folder' textbox.
Is this the known issue of Windows? Is MS providing any fix for this in future build or update?

Regards,
Roshni

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Jenny Yan-MSFT 9,326 Reputation points
    2020-10-12T06:03:56.55+00:00

    Hi,
    Thanks for your posting.

    Not sure if this is the limitation of WIA driver but finding two similar threads discussing how to change Scan Default File Location.
    Kindly check the details and verify if the workaround is helpful for you.

    https://community.adobe.com/t5/photoshop/import-gt-wia-gt-scan-default-file-location-can-i-change-it/td-p/10585793?page=1
    https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Changing-Default-Scan-Folder-s/m-p/6293746#M175069
    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

    Moreover, you could also contact the support of the scanner manufacturer.

    Hope this helps and please help to accept as Answer if the response is useful.

    Thanks,
    Jenny

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  2. Roshni 21 Reputation points
    2020-10-15T07:00:53.187+00:00

    Thank you for the Response @Jenny Yan-MSFT

    'Import Pictures and Videos' dialog is common dialog provided by windows for 'Camera and Portable Devices', 'CDs and DVDs' and 'Scanners'. Same behaviour is observed when importing photos from camera/phone. Connect Phone to computer using USB cable. Right click on the device when detected, click on 'Import Pictures and Videos', click on 'Import Setting', click on 'Browse' button then on 'Make New Folder' button. New Folder will be created and allowed to rename. But the renamed folder name is not updated in 'Folder' textbox.

    Note: When any folder is selected in Browse window, folder name is reflected in 'Folder' textbox. But if New folder is created and renamed, new folder name will not be updated in 'Folder' textbox.

    Is this the known issue of Windows? Is MS providing any fix for this in future build or update?

    Thanks & Regards,
    Roshni

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  3. Jenny Yan-MSFT 9,326 Reputation points
    2020-10-16T07:00:10.47+00:00

    Hi Roshni,
    Due to the limit of devices, I am not capable to test if this is a common issue but you could do SFC to check if any system related issues.
    Run System File Checker scan:

    1. Search for 'command prompt' using Cortana or Windows Search.
    2. From results, right click on Command Prompt and select Run as administrator.
    3. Type sfc /scannow command and press Enter key.
    4. Let the command complete and then reboot the machine.

    Kindly note our forum is mainly focusing on providing suggestion on problems related to printer and scanner. For bug or feedback, it is suggested to provide such request and findings via feedback hub in windows client operating system like windows 10.

    Hope this helps and please help to accept as Answer if the response is useful.

    Thanks,
    Jenny

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