Hello Thank you for posting in our Q&A forum. If you've already reinstalled locally, you don't need to use the cloud download. Local reinstalls are usually faster and more reliable than cloud downloads. This is because the file is downloaded from your hard drive and not from the Internet. This means no need to worry about internet connection speed or bandwidth throttling.
Does a local reinstall or a cloud download remove viruses better when factory resetting?
I'm on windows 10 and I clicked on a link on Google to get to a website, which immediately downloaded a virus. Pretty sure it was some type of trojan because many of the file names had trojan in them. Anyway, I downloaded Bitdefender and ran a quick scan to quarentine and get rid of the immediate threat files. There was one that it didn't detect, which was a file located in This PC/Windows (C:)/users/(my user)/appdata/roaming that had created its own folder and named itself RegAsm (pretty sure it was .exe) to disguise itself a legitimate file. I deleted that file and performed a full system scan with Bitdefender. Then, I put my important files on a USB and factory reseted the computer. I tried cloud download, but it did not work and I switched over to local reinstall which worked (if the error page for the cloud download is needed, I took a picture of it). Now I'm asking the question, should I do a cloud download now just to be safe that the virus is gone?
Windows for business | Windows Client for IT Pros | User experience | Other
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Wesley Li-MSFT 4,576 Reputation points Microsoft External Staff
2023-04-13T07:24:47.2533333+00:00