Teams admin: Error We can't create business hours at the moment.

Kevin Fletcher 15 Reputation points

I am not even trying to change the hours, I am trying to add an option to an Auto Attendant but only get this message: Error We can't create business hours at the moment. We can't save changes for AA Head Office auto attendant. Can anyone please advise?

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  1. Matt Olson 15 Reputation points

    I just had the exact same issue with a customer and the issue ended up being that one of the user's referenced in the call flow didn't have a phone number assigned to them. Very odd that the error message mentions business hours when it's nothing related to the business hours. To troubleshoot, we tried making a new Auto Attendant duplicating all the settings and when we went to assign a person in the organization to one of the menu options, it said this person is not Enterprise Voice Enabled. That's how we found the root cause. Assigned her a phone number and then it let us save changes to the original Auto Attendant.

    3 people found this answer helpful.

  2. JimmyYang-MSFT 49,456 Reputation points Microsoft Vendor

    Hi @Kevin Fletcher

    Could you provide us a screenshot of error message?

    You could also try to user the Set-CsOrganizationalAutoAttendant cmdlet to modify the properties of an existing Auto Attendant (AA). Moreover, check the health status of Microsoft Teams in Office 365 admin center > Health > Service health.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  3. Derek Engel 0 Reputation points

    This is happening while creating a new auto attendant.

    0 comments No comments

  4. Kok 0 Reputation points

    I am having the same issue for existing auto attendant but not new auto attendant.