Teams admin: Error We can't create business hours at the moment.

Question

I am not even trying to change the hours, I am trying to add an option to an Auto Attendant but only get this message: Error We can't create business hours at the moment. We can't save changes for AA Head Office auto attendant. Can anyone please advise?

Answer 1

I just had the exact same issue with a customer and the issue ended up being that one of the user's referenced in the call flow didn't have a phone number assigned to them. Very odd that the error message mentions business hours when it's nothing related to the business hours. To troubleshoot, we tried making a new Auto Attendant duplicating all the settings and when we went to assign a person in the organization to one of the menu options, it said this person is not Enterprise Voice Enabled. That's how we found the root cause. Assigned her a phone number and then it let us save changes to the original Auto Attendant.

Answer 2

Hi @Kevin Fletcher

Could you provide us a screenshot of error message?

You could also try to user the Set-CsOrganizationalAutoAttendant cmdlet to modify the properties of an existing Auto Attendant (AA). Moreover, check the health status of Microsoft Teams in Office 365 admin center > Health > Service health.

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Answer 3

This is happening while creating a new auto attendant.

Answer 4

I am having the same issue for existing auto attendant but not new auto attendant.