can't login to Xbox (Windows 10 App)

Martin Riesner 96 Reputation points
2020-10-11T07:46:42.39+00:00

I installed the new Xbox App on my Windows 10 Pro and it won't let me log in.

No specific error code is given! I put in my credentials it refers me to my authenticator app where i put in the appropriate inputs it then asks me whether i want to use this to logon everywhere on my device or just in microsoft apps.

If i try to click "just in apps" it sends me into a logon loop inside the xbox app and if i opt for the other selection i get a nondescript error message.

here's what this amounts to. My screen language isn't english, so if there's another place where i can ask in german please refer me there. looking fo support my browser defaulted here. ![31443-screenshot-2020-10-11-093148.png][1] ![31367-screenshot-2020-10-11-093231.png][2] ![31424-screenshot-2020-10-11-093319.png][3] ![31408-screenshot-2020-10-11-093352.png][4] [1]: /api/attachments/31443-screenshot-2020-10-11-093148.png?platform=QnA [2]: /api/attachments/31367-screenshot-2020-10-11-093231.png?platform=QnA [3]: /api/attachments/31424-screenshot-2020-10-11-093319.png?platform=QnA [4]: /api/attachments/31408-screenshot-2020-10-11-093352.png?platform=QnA

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,235 questions
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Accepted answer
  1. Martin Riesner 96 Reputation points
    2020-10-12T05:28:01.007+00:00

    while the problem persisted through sevel reboots and shutdowns of the PC in question. Today after boot up login wo the live account was possible normally. the problem "fixed itself" but i don't know what went on.

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1 additional answer

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  1. Leon Laude 85,566 Reputation points
    2020-10-11T09:30:54.343+00:00

    Hi @Martin Riesner ,

    Xbox App is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

    You can ask the experts in the dedicated Xbox App forum over here:
    https://answers.microsoft.com/en-us/xbox/forum/xba_gapp

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    (If the reply was helpful please don't forget to upvote or accept as answer, thank you)

    Best regards,
    Leon