How to fix error code 0x800ccc92 on outlook?

Chris Morris 31

This morning I started to receive the following error message when I clik on the send/receive button (or when Outlook attempts to do it automatically), "Receiving reported error (0x800CCC92) "Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: ERR (AUTH) Incorrect username or password". I have made no changes to my username or password.

Ann Buckley 11 Reputation points

2021-06-02T14:34:29.367+00:00

Same as others - began a few days ago and one email works and the other (default) with same settings does not.
LvSavvy 1 Reputation point

2021-06-21T19:52:34.603+00:00

My office emails started getting this same error on multiple accounts as of last Friday, June 18th. Still happening today. WE did updates today and restarted outlook several times, still getting error. What's the fix? Thank you.
LvSavvy 1 Reputation point

2021-06-21T19:52:44.453+00:00

My office emails started getting this same error on multiple accounts as of last Friday, June 18th. Still happening today. WE did updates today and restarted outlook several times, still getting error. What's the fix? Thank you.
Doug Turner 1 Reputation point

2021-07-13T23:32:04.933+00:00

Email problem started on four of the computers I use or manage immediately after the last Microsoft update. Please check into this before I uninstall updates.
Doug Turner 1 Reputation point

2021-07-13T23:32:20.147+00:00

Email problem started on four of the computers I use or manage immediately after the last Microsoft update. Please check into this before I uninstall updates.
Robert Clifford 11 Reputation points

2021-12-18T16:53:57.487+00:00
Here is how we fixed error code0x800ccc92

Log in to you AOL account
Open a second tab
Copy https://login.aol.com/myaccount/security/
Scroll down to App Password
Click on Generate and manage app password
Enter your app's name (outlook desktop)
Generate password-
Your one-time app password for outlook desktop is:
XXXX XXXX XXXX XXXX
Copy Password

Login to outlook
Menu - File
Account Information
Change to the email having Problems in the drop down box if you have more than one
Account Settings
Update Password
Paste generated password
This is a one-time password -- you do not need to remember it. It does not replace your normal password.
How to use this password

Sign into the outlook your normal username

Instead of your normal password, enter the app password generated

This should have updated your password and fixed your problem
Christiane 1 Reputation point

2022-01-01T19:15:17.557+00:00

This saved my live! I had been trying to fix my email since December 12! Thank you so much!
Keith Safford 1 Reputation point

2022-01-07T22:22:39.573+00:00

Thank you so much - this worked!!!
James Ward 1 Reputation point

2022-01-25T16:48:21.94+00:00

Here is my 1-1/2 minute YouTube video of this fix. https://www.youtube.com/watch?v=JHsT_ItXYCA
max herman 1 Reputation point

2022-06-07T12:36:59.81+00:00

This and another error code I get from time to time. I have never found a solution and what they say is the problem can't be as nothing changes!
After a while (I think a few hours) the problem disappears on its own. I can access the mail account from my phone and from the web server but not in Outlook on my pc.
As Outlook can take up to 80% cpu I'm sure it's perfectly capable of having fits now and them and screwing up communications

But does anyone REALLY know what is happening and how to stop it?
James Martin 1 Reputation point

2022-06-07T23:22:23.327+00:00

If google has stopped you from accessing your account from an older Outlook POP client you can try this trick with Google App Password: copy and paste this

https://support.google.com/accounts/answer/185833?hl=en&authuser=1#zippy=%2Cwhy-you-may-need-an-app-password%2Capp-passwords-revoked-after-password-change%2Cforgot-your-app-password%2Cyou-still-cant-sign-in%2Cfix-problems-with-microsoft-outlook

I substituted the generated 16 character password for my Gmail login password and it worked. You must turn on 2 factor authentication for this to work.
Matteo - Italy 1 Reputation point

2022-06-09T16:59:26.54+00:00

I had the same problem two days ago and it took lot of google search to find following article that helped me a lot in understanding the problem and finally fix it : https://www.slipstick.com/outlook/outlook-gmails-secure-apps-setting/#:~:text=Google%20is%20turning%20off%20the,less%20secure%20apps%20turned%20off.
Good luck !
Aditiya NA 1 Reputation point

2022-10-17T10:45:03.59+00:00

this is not work on office365
Mithila Powers 0 Reputation points

2023-10-21T09:17:35.5266667+00:00

This morning I started to receive the following error message when I clik on the send/receive button (or when Outlook attempts to do it automatically), "Receiving reported error (0x800CCC92) "Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: ERR (AUTH) Incorrect username or password". I have made no changes to my username or password.
Rick VB 0 Reputation points

2024-03-08T23:29:38.5966667+00:00

I feel it's useful to bump this thread, since I have been having this exact problem on and off for several (at least 5) years. It's currently occurring again, and this prompted me to look into it (again?). As stated by others above, I am also receiving the following randomly when an Outlook mailbox update occurs (automatic or manual):

Task 'xxxxxxxxxx@msn.com - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR Logon failure: unknown user name or bad password.'

As I said, this occurs randomly, about 1 out of 3 update attempts, although it is streaky. The other 2/3rds of the time, it works fine. Which means there's nothing wrong with my ID or password.

I am using Outlook 2016 MSO 32-bit, on Windows 10 pro. The account is set up for POP servers provided by MSN. I have two other email accounts on this installation that update with no problems (one a POP/SMTP hosted by Bluehost, the other a Hotmail Microsoft Exchange server).

Yet another occasion of Microsoft having a bug they can't diagnose even though it goes on for several years.
Rick VB 0 Reputation points

2024-03-09T00:00:41.2066667+00:00

I should add that no changes have been made to my setup recently (other than those forced on me by Windows updates and/or Office365 updates). Also, this problem has come and gone over the years; it will occur for a couple months, then suddenly fix itself and not come back for a few months or as much as a year.

5 answers

Jade Liang-MSFT 9,951 Reputation points Microsoft Employee

2020-10-12T08:55:32.333+00:00
Hi @Chris Morris ,
What's the type of your account(POP, IMAP, Exchange)?

Have you performed any special operations on your outlook or PC before this issue happened?

In order to conduct if the issue is related to your account itself, it's suggested to log in your account to the Web Mail to check if it could work normally. If it could work normally on your Web Mail, the issue may be related to the client, please try to troubleshoot it by the steps below:

According to my research, corrupted data file may cause this error, please first try to repair your data files.

Also, there’s actually a size limit for data files in Outlook, this issue may also happen when your files exceed the limit. It’s suggested to check your size of your data files and reduce your data file if it’s necessary.

Considering this error happened when sending/receiving, it may be related to corrupted send/receive file(.srs) or Outlook profile, please try to create a new profile and re-add your account to check(Control Panel>Mail>Show profiles>New>type name>re-add your account).

If the issue still exists, in order to avoid the interference of add-ins in Outlook or antivirus programs, please try to close your antivirus programs and restart your Outlook in safe mode to check if it could work normally(Windows + R>type”Outlook.exe \safe”>enter).

If your issue has any update, please feel free to post back.

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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1 person found this answer helpful.
Jade Liang-MSFT 9,951 Reputation points Microsoft Employee

2020-10-15T11:44:48.507+00:00

Hi @Chris Morris ,
Does this issue have any upgrades? If it has been resolved, please click "Accept as answer" to mark useful post or share your solution, your action would benefit others who have similar issues. If you have any questions or need further assistance, please feel free to post back. Thanks!

Jade Liang-MSFT 9,951 Reputation points Microsoft Employee

2020-10-27T10:06:55.05+00:00

Hi @Chris Morris ,
Has your issue been solved after so long?
If so, please cilck Accept Answer for the helpful response.Thanks for your understanding.

Hank Rotter 1 Reputation point

2021-05-07T17:06:17.19+00:00

Not sure what was the issue but I was able to reestablish my AOL mail and Outlook access using the following:https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-outlook_mail/getting-aol-mail-to-work-with-win-10-mail-app/935c4352-af26-4c73-b7c2-31800af34346

annem.arriaga@hillsidem.com 0 Reputation points

2023-01-23T16:10:42.21+00:00

The command is "Outlook.exe /safe" Note: with a forward slash symbol "/" Not a backward slash ""
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Hector Fontanez 1 Reputation point

2021-03-22T00:22:16.943+00:00

I tried all of these recommendations and still no luck.

I can access my account through Yahoo mail and through my Galaxy phone. Outlook was working fine until three days ago. Then, it stopped working suddenly.
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Dmitry Kovalenko 1 Reputation point

2021-05-04T20:19:12.68+00:00

Same problem with Outlook 2013 and GMAIL :(

Hank Rotter 1 Reputation point

2021-05-05T22:38:45.923+00:00

Same issue with no resolution after trying all recommended fixes. Stated 3 days ago. My access via AOL works fine as I have not changed a single line of code unless MS did? The trouble resolution tool in Outlook is worthless!

Christiane 1 Reputation point

2022-06-07T18:15:58.867+00:00

Go to yahoo mail and request a temp password for outlook in the security section.

https://in.help.yahoo.com/kb/SLN15241.html

Donna Stoffel 0 Reputation points

2023-11-28T16:32:04.33+00:00

Tried that yesterday....still doesn't work, Christiane.
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Mithila Powers 0 Reputation points

2023-10-21T09:19:39.26+00:00

This morning I started to receive the following error message when I clik on the send/receive button (or when Outlook attempts to do it automatically), "Receiving reported error (0x800CCC92) "Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: ERR (AUTH) Incorrect username or password". I have made no changes to my username or password.
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Donna Stoffel 0 Reputation points

2023-11-28T16:31:10.4+00:00

Same here - just started yesterday. What's the fix for this?

Denise Hafer 0 Reputation points

2023-12-11T21:08:17.92+00:00

And same here - started on 12/7/2023 when my Microsoft subscription automatically renewed to MS 365. My current email ends with verizon.net which was switched over to AOL a few years ago. I can get my emails through the AOL web browswer but prefer the older version of Outlook - hate the new Outlook 365 sorry to say. Has anyone found a fix? Spent several valuable hours of my time trying to figure this out - NOT HAPPY AT ALL right now.

James Martin 1 Reputation point

2023-12-12T21:09:33.64+00:00

Back in May Google warned me this would happen. Google notice May 30, 2023_20231212_000001.pdf This is saying you may loose access to apps that are less secure, like Outlook 2016 or earlier. I turned on 2FA in Google but I'm not sure if that's what fixed my Outlook.

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Rick VB 0 Reputation points

2024-03-08T23:50:04.5766667+00:00

Sorry, this was a duplicate of the Comment above. Moderator, please delete.
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Piero 35 Reputation points

2024-03-28T20:43:18.7133333+00:00

The problem was solved, but I don't know how!

I first rechecked my Microsoft account and the various authentication methods, then I reinstalled the old account that wasn't working and magically it started working again...

Thanks and sorry for the wasted time...
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Piero 35 Reputation points

2024-04-03T15:45:12.75+00:00

The problem was solved, but I don't know how!

I first rechecked my Microsoft account and the various authentication methods, then I reinstalled the old account that wasn't working and magically it started working again...

Thanks and sorry for the wasted time...
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