SharePoint server 2019 portal does not show user login credentials and gear icon after login.

Shuvajit Roy 166 Reputation points
2023-04-12T16:18:42.55+00:00

SharePoint server 2019 portal does not show user login credentials and gear icon after login. In order to mitigate the issue updated the server and installed security patch of March 2023. However, the issue still remains the same. Screenshot attached. Can anybody propose any solution to overcome this issue?1.png

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SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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  1. AllenXu-MSFT 16,721 Reputation points Microsoft Vendor
    2023-05-04T05:48:51.0466667+00:00

    Hi @Shuvajit Roy,

    You can start a full sync in your user profile service.

    User's image

    If the issue still persists and you cannot find any errors in the ULS logs, I suggest you can open a ticket with Microsoft. Experts there will give you instant help.

    Reference: How to Use ULS Log Viewer to Analyze SharePoint Errors?


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  1. AllenXu-MSFT 16,721 Reputation points Microsoft Vendor
    2023-04-13T06:20:19.6866667+00:00

    Hi @Shuvajit Roy,

    Firstly please go to SharePoint central administration >> Manage services on server >> make sure the status of User Profile Service is Started.


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