IO Characters

Question

IO Characters

Answer 1

IO Characters

Answer 2

Hi @EvanMears-3991 ,

Can you confirm whether this is for a B2C tenant or a standard Azure AD tenant and whether this also happens when you go to aka.ms/sspr?

I would recommend trying the steps for troubleshooting not receiving the verification code.

From the guide:

Does your alternate email address end in @outlook.com, @hotmail.com, @live.com, or @msn.com?

If so, you're using one Microsoft account to verify another Microsoft account. This can make it tricky to keep track of which one you're signed in to. When you sign in to the second account (to get the code sent to that email), most browsers automatically sign you out of the first account (the one that's actually requesting the code).

To get your verification code:

1. Using a browser in privacy mode, sign in with the first account. This lets you stay signed in to both accounts at the same time.
2. When you're prompted to enter the verification code that was sent to your alternate email address, don't close the browser window.
3. Open a new window in privacy mode. Ctrl + Shift + P is the shortcut for InPrivate Browsing in Microsoft Edge and Internet Explorer. If you're using a different browser, check that browser's help for info about privacy mode.
4. In the new window, sign in to your alternate email account and look for the message from the Microsoft account team. Copy or write down the verification code from the message.
5. Return to the window that is asking you for the verification code. Enter the code and follow the instructions.

For additional troubleshooting, you will need to verify with your email provider that the email source address "******@microsoftonline.com" is not being blocked by any filters.

Also, please confirm that the correct email is listed under "Security Info on the account page: https://account.live.com

If this is an account access issue and you are fully blocked, you can follow the steps to recover the account: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If none of these steps work, I would recommend creating a ticket with the accounts team to get this resolved. Feel free to reach out to me at AzCommunity@microsoft.com ("Attn: Marilee Turscak") and include your subscription ID to troubleshoot further.

If the information helped you, please Accept the answer. This will help us as well as others in the community who may be researching similar issues.