I can't access my bitlocker key (urgent)

Question

Hello, I was one night updating windows 11 on my asus laptop, but then a loop occurred and the laptop is always trying to restart, and I cannot even log into. It seems that I need to reset my laptop but I want to save my data but I need a recovery bitlocker key, that I am supposed to have on my main account. The problem is that I cannot access this key, is always "loading" ( as you can see on the second picture. I tried waiting for 5 hours and is always "loading") so it's nerver showing, these pictures are an example. I know is my responsibility to keep a copy of this key but I feel it should be there? Its my main account on my laptop and it showing me the option to "view my bitlocker key"

Answer 1

Hello Thank you for posting in our Q&A forum. In addition to viewing your bitlocker key on the main account, you can also find your key in the following ways. https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6

Answer 2

If it continues like this, then I doubt that there is remote possibility to get into the next window. In that case you need to have a clean install.