Microsoft Bookings With Me generating verification email message to ******@contoso.com

Question

Microsoft Bookings With Me generating verification email message to ******@contoso.com

James Kendig 216

From what I can tell, MS Bookings With Me is sending out "verify your email address" messages when someone tries to book a meeting with someone. These messages are being send FROM the person who's Bookings With Me site is being used and they appear to be getting sent TO ******@contoso.com which generates an Undeliverable message to the Bookings owners mailbox. This is confusing for them because they didn't send the message and don't know where it's coming from.
User's image

My questions are:

Do we have an option to turn off the verification feature?
Why are these messages being sent to a bogus address?
Can we turn off the Bookings with me feature globally?

Bell, Jon 20 Reputation points

2023-04-12T20:55:13.52+00:00

Having a similar issue... on the same DAY...
Mr Potato Admin 0 Reputation points

2023-04-13T01:15:47.2366667+00:00

I also appear to be having a similar issue... Just noticed it this evening.
Rob Coote 41 Reputation points

2023-04-13T15:26:35.64+00:00

I received one of the bounce messages as well and have been investigating, found this thread. I do use Bookings, so hopefully this is some kind of transient bug.
Chris Csanyi 41 Reputation points

2023-04-13T16:03:17.47+00:00

We are seeing the same issues and jumping on to see what others produce as a solution.
David Gerard 5 Reputation points

2023-04-13T17:01:55.3966667+00:00

Add another to the list. My email inbox is being spammed with the ******@contoso.com email address when people utilize the new service.
Jana Shelton 20 Reputation points

2023-04-14T14:29:49.59+00:00

Having the same problem. Opened a support ticket with Microsoft on 4/13. The Microsoft tech validated this is an issue and to monitor this thread.
Paul Edison-Swift 35 Reputation points

2023-04-14T15:35:00.3833333+00:00

I find that the verification code is sent to the external user, but it is also sent to ******@contoso.com.
Felix Tiefenthaler 0 Reputation points

2023-04-18T06:42:45.7666667+00:00

Same here
JM 5 Reputation points

2023-04-18T15:35:07.41+00:00

Note that the emails go out as soon as someone loads the Bookings page - they don't need to actually schedule an invite.
Chris Neuendorf 1 Reputation point

2023-04-19T04:54:44.2633333+00:00

I just had one of my customers call in with the issue today. I can reproduce it by going to my Booking site and sharing the link to my own email.. a few minutes later, in pops the undeliverable.
Andreas Gross 0 Reputation points

2023-04-19T21:32:56.5433333+00:00

Same here
Nataly Allimonos 5 Reputation points Microsoft Employee

2023-04-19T21:44:55.08+00:00

Same question.
Andrew Copple (Logistics Plus Inc) 0 Reputation points

2023-04-25T18:25:07.7966667+00:00

Same Question :)
leorio_san 0 Reputation points

2023-04-26T21:44:44.83+00:00

I'm getting anywhere from 1-15 a day, and they coincide with bookings so this is definitely an issue. I don't need these clogging up my inbox....
David Jackson 0 Reputation points

2023-04-28T02:02:06.4+00:00

Found this also and that reminders from the Booking service (not bookings wiht me) also go to junk for customers
Ken Blank 0 Reputation points

2023-05-02T02:02:59.4733333+00:00

Has Microsoft offered an expected date this will be fixed?
TW Corp Account 0 Reputation points

2023-05-02T19:54:27.43+00:00
I tested Bookings with my Bookings page today with 2 different external email addresses.

One email address was affiliated with a Microsoft account, but I did not log into the Microsoft account and selected the "Continue as guest" option. No verification email was sent to that email address, but an email was sent to ******@contoso.com (which bounced back).

The other email address was not affiliated with a Microsoft account. A verification email was sent to that email address (and no email related to ******@contoso.com bounced back). I was able to schedule a meeting successfully with that email address.

3 answers

Your answer

Bell, Jon 20 Reputation points

2023-04-12T20:55:13.52+00:00

Having a similar issue... on the same DAY...
Mr Potato Admin 0 Reputation points

2023-04-13T01:15:47.2366667+00:00

I also appear to be having a similar issue... Just noticed it this evening.
Rob Coote 41 Reputation points

2023-04-13T15:26:35.64+00:00

I received one of the bounce messages as well and have been investigating, found this thread. I do use Bookings, so hopefully this is some kind of transient bug.
Chris Csanyi 41 Reputation points

2023-04-13T16:03:17.47+00:00

We are seeing the same issues and jumping on to see what others produce as a solution.
David Gerard 5 Reputation points

2023-04-13T17:01:55.3966667+00:00

Add another to the list. My email inbox is being spammed with the ******@contoso.com email address when people utilize the new service.
Jana Shelton 20 Reputation points

2023-04-14T14:29:49.59+00:00

Having the same problem. Opened a support ticket with Microsoft on 4/13. The Microsoft tech validated this is an issue and to monitor this thread.
Paul Edison-Swift 35 Reputation points

2023-04-14T15:35:00.3833333+00:00

I find that the verification code is sent to the external user, but it is also sent to ******@contoso.com.
Felix Tiefenthaler 0 Reputation points

2023-04-18T06:42:45.7666667+00:00

Same here
JM 5 Reputation points

2023-04-18T15:35:07.41+00:00

Note that the emails go out as soon as someone loads the Bookings page - they don't need to actually schedule an invite.
Chris Neuendorf 1 Reputation point

2023-04-19T04:54:44.2633333+00:00

I just had one of my customers call in with the issue today. I can reproduce it by going to my Booking site and sharing the link to my own email.. a few minutes later, in pops the undeliverable.
Andreas Gross 0 Reputation points

2023-04-19T21:32:56.5433333+00:00

Same here
Nataly Allimonos 5 Reputation points Microsoft Employee

2023-04-19T21:44:55.08+00:00

Same question.
Andrew Copple (Logistics Plus Inc) 0 Reputation points

2023-04-25T18:25:07.7966667+00:00

Same Question :)
leorio_san 0 Reputation points

2023-04-26T21:44:44.83+00:00

I'm getting anywhere from 1-15 a day, and they coincide with bookings so this is definitely an issue. I don't need these clogging up my inbox....
David Jackson 0 Reputation points

2023-04-28T02:02:06.4+00:00

Found this also and that reminders from the Booking service (not bookings wiht me) also go to junk for customers
Ken Blank 0 Reputation points

2023-05-02T02:02:59.4733333+00:00

Has Microsoft offered an expected date this will be fixed?
TW Corp Account 0 Reputation points

2023-05-02T19:54:27.43+00:00

I tested Bookings with my Bookings page today with 2 different external email addresses.

One email address was affiliated with a Microsoft account, but I did not log into the Microsoft account and selected the "Continue as guest" option. No verification email was sent to that email address, but an email was sent to ******@contoso.com (which bounced back).

The other email address was not affiliated with a Microsoft account. A verification email was sent to that email address (and no email related to ******@contoso.com bounced back). I was able to schedule a meeting successfully with that email address.

Answer 1

I opened a Microsoft support ticket and today they offered a workaround to use until this issue is resolved. We created a Mail Flow rule in the Exchange Admin Center that checks to see if the recipient is the person ******@contoso.com. If so, the rule will Block the message and Delete it without notifying anyone. After enabling that rule users are no longer seeing the wayward verification message. The friendly technician offered to call me when the underlying issue is resolved so we can disable or delete the rule. It's a timely workaround, since today I just had a session for 30 people where I introduced Bookings With Me.

Answer 2

fubash 5

Do we have an option to turn off the verification feature? Haven't seen the feature to turn this off yet.
Why are these messages being sent to a bogus address? Apparently, when anyone clicks on the publicly shareable link created from the Bookings with me page, it generates this verification email. Since the person booking does not have to have a Microsoft account, it sends it to a "default email address" known as ******@contoso.com.
Can we turn off the Bookings with me feature globally? I found the ability to block the app in the Microsoft 365 admin center. You have to navigate to the left side menu, click on "Settings" and then select "Integrated apps". Find the "Bookings" app under "Deployed apps" or "Available apps" section and then click on the "Block app" link.

Cole Albrecht 6 Reputation points

2023-04-17T21:56:06.2133333+00:00

Can we turn off the Bookings with me feature globally?
I believe the proposed solution also turns off 'Microsoft Bookings', not just 'Bookings with me' which is separate. You can turn 'Bookings with Me' off for the whole organization or for specific users through PowerShell - https://learn.microsoft.com/en-us/microsoft-365/bookings/bookings-in-outlook?view=o365-worldwide#turn-bookings-with-me-on-or-off
Wade Billotte 30 Reputation points

2023-04-18T14:15:34.5+00:00

The email that is sent to ******@contoso.com is sent at the moment that somebody clicks the Bookings link provided...they can be logged in as an M365 user or not...it still sends the email. It's as though there is a setting somewhere to send an email that has been left as a default email address rather than the owner of the Bookings page. This is likely coding left in error when providing an update to Bookings.

Answer 3

Digitalmesh 5

I opened a case with Microsoft, they confirmed the issue but no ETA for a fix.

They also could not keep me up to date when the issue would be fixed so I hope atleast here on the forums we will get info.

Right now I disabled the feature for our users.

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Microsoft Bookings With Me generating verification email message to ******@contoso.com

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