How can I create an automation to send an email to the customer when their case is set to resolved in Dynamics 365?

Matt Wheeler 10 Reputation points
2023-04-13T20:26:36.2266667+00:00

I'm trying to create an automation to send an email to a customer when their case is set to resolved. I am able to trigger it successfully and pull all of the information necessary except for the customer's email address for "send an email". When I try "email address for entity" it comes back as Null. I believe I need to call on the contact row for the associated customer in order to pull their email address, I just can't figure out how to formulate it properly in Power Automate. Screenshot 2023-04-13 162418

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  1. Matt Wheeler 10 Reputation points
    2024-03-21T13:32:53.2466667+00:00

    Hi, yes we did. The email field wasn't being populated during the case creation automation. Once we populated that field in the case creation automation, the resolved email automation started working correctly.

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