Request to Cancel Azure Subscription and Remove Credit Card Information

Question

I recently used Microsoft Azure to test the connection with Azure Data Studio. Unfortunately, I did not fully understand what I was doing and inadvertently created many databases in Azure, which resulted in significant charges. I was under the impression that Azure Subscription would be free or only incur charges for database-related expenses. After creating the databases, I did not utilize them because I did not know how to connect and use them. My invoice number is G021622928, and the total amount charged is $347.42. As a student living in Vietnam, I am not yet employed, and paying this amount is not feasible for me. I am currently trying to cancel my Azure Subscription; however, my VISA card is still linked to it, and I would like to request that it be removed. To remove the card, I understand that I need to settle the outstanding invoice. I would appreciate your assistance in resolving this issue and finding a suitable solution. Please let me know if there are any further steps I need to take to cancel my subscription and remove my credit card information. Thank you for your time and consideration.

Answer 1

Hello Minh Le, Best option here is to engage azure billing support team by following the steps mentioned in the below link https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#go-to-help--support-from-the-global-header If you're unable to create support request, try to reach support via global customer support as shown below. https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 Ensure to share your preferred contact method and account ID for the team to trace back and team will connect with you. Hope this helps! Regards Divya.