NoLicenseAssignedException

Question

My Office365 business email address opens in Outlook showing as connected, but within 20 seconds goes to disconnected. I've rebooted, updated my profile, used the troubleshooting tools, have tried safe mode access, and OWA with my computer. I can't login with my Ipad, nor Android (see error message below). I've had this account with no issues for 6 years. My hosting platform is Bluehost for my email ******@resumetech.guru which is paid up. I purchased an Office 365 license in October 2022 for 1 year. I reached out to support and the cleared the cache/stale credential didn't work since I couldn't log on to OWA. I've had zero response from them in 6 hours. Here's the message I receive. Thanks in advance for your support.

Android and Ipad:UTC Date: 2023-04-14T02:06:47.050Z

Client Id: 8A6AEA2BAC3C4EB0AC4855367EFA1876
Session Id: d9afe89c-3eec-438c-91b8-2543c4d18a9a
Client Version: 20230407001.11
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at S (https://outlook.office.com/mail/?actSwt=true:2:301131)
    at https://outlook.office.com/mail/?actSwt=true:2:310427
st: 500
ehk: X-OWA-Error
efe: MW3PR05CA0025, SA1P222CA0116
ebe: CO1PR13MB4822
emsg: 

Answer 1

Hi @Monique Montanino ,

As i know, the error "UserHasNoMailboxAndNoLicenseAssignedError" indicates that the admin has not assigned Exchange online license to your account yet, or in some cases it could be your admin has made a change lately in license settings. Please contact your admin to assign a license to your account:

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