Graph api to convert Docx to Pdf is not working

Question

I am using Microsoft Graph api to convert docx file to pdf. One specific docx file (size - 232 KB, 204 pages) can't convert to pdf by using the grapgh api. I tried the same using onedrive( onedrive-->copy file as pdf using flows) and failed to convert. I could convert even 4 MB file,but can't convert the specific 232 KB file. I got the following response from (onedrive-->copy file as pdf using flows):

{
  "error": {
    "code": 502,
    "source": "flow-apim-msmanaged-na-northcentralus-01.azure-apim.net",
    "clientRequestId": "956004f2-0a06-4e76-ae71-3676a5d0353b",
    "message": "BadGateway",
    "innerError": {
      "status": 502,
      "message": "The operation has timed out.",
      "source": "api.connectorp.svc.ms"
    }
  }
}

Answer 1

Hi @Ranga Raj

As per the error messages it looks like your request is getting time out in between flow and Graph. So, I will suggest you increase your flow time out. Also, to confirm whether the issue is with flow or Graph API you can use Postman to check whether Graph API is getting time out or not.
Please refer to this documentation to configure your postman with Graph
or
to generate token, refer to this documentation and check if you are facing same issue.

Hope this helps.

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Answer 2

Hi Ranga Raj ,if you're in a very urgent situation right now, I recommend the option to raise a support case with Microsoft Graph, a backend Support Engineer will be able to assist you better. Hope this Helps. Best wishes. You can raise support ticket from http://aad.portal.azure.com/ or https://admin.microsoft.com/#/support/requests.