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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 15%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
One of our customer have add an address in the from field in Outlook web Access, unfortunately he have no rights to send from this address.
He now ask me how to remove this address because it's confusing with another one.
I just can't find how to do that...
In order to reproduce the issue :
1/ go to outlook web access
2/ start typing a new mail
3/ click on the 3 dot and show from
4/ right click on your mail adress and select remove
5/ type any other address where you have no send rights
6/ try to send - receive the error
7/ and now when you do show from try to remove the adress from the list.
If you have any solution i'm clearly interested.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 22%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKY%3C/text%3E%3C/svg%3E)
Do you mean that you would like to delete the addresses in the following screenshot?
I tested in my lab(Exchange 2019 CU2) and found that the address can be deleted by hanging your mouse on it and pressing delete on your keyboard.
Have you tried it?
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Yes that's clearly what i want to do :)
i've tried many things but not that one.
many thanks :D
Glad to hear that it solves your problem.
Have a nice day :)
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@Kael Yao-MSFT Great find! My votes too :-) I tried that with delete/backspace key while testing but unfortunately, it wasn't working for me yesterday but it did now. Not sure, what I was doing wrong. Anyways, thanks again.
Many thanks to all your affort on this case Ashok.
Glad that we found a solution.
It was quite easy and I suppose somehow we just missed it :)
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Hi,
Could you please provide more information on this why you want to remove the FROM field. Usually, From Address is the primary SMTP address of the mailbox. For instance, if user A primary SMTP address is userA@Company portal .com and this will be the address populated in FROM field. If userA needs to send email as userB, then userA needs to be assigned "Send-As" permission on UserB. Once permission is assigned, userA can change the FROM field to userB and send email. If the permission is not assigned, then the user will get an error "You don't have rights to send as this user" which is expected.
You can also just remove the address in FROM field (leave it blank) and type the same email address in which you have logged in "TO" field and send a self test email.
Hello,
i don't try to remove the from field i try to remove a badly mentioned address in this field.
But it seems that i was not clear let's try differently...
lets say i have multiple domain in my exchange organisation : domain1.com domain2.com. in those 2 domain i have an address info@
my user have send as access for the info@domain1.com.
Unfortunately as he is a user he try to send from info@domain2.com, has he have no rights he receive the error "you don't have permission..."
and now when he do show from he still have info@domain2.com in the list witch is quiet annoying and he asked me "how do i remove this?"
Hi,
As per my testing, email address will be added to the FROM drop down in OWA after email has been sent from that address successfully. For instance, UserA don't have send as permission on UserB and selected UserB address in FROM field, tried sending email, it failed with expected error "you don't have permission to send email as this user". If I check the FROM drop down, it does not show UserB. Then, I added SendAs permission for UserA on UserB's mailbox. Now, I selected the UserB email address and successfully sent the email. If I compose a new email, I can see both UserA & UserB email addresses in FROM drop down. Unfortunately with no option to delete it.
Hi,
many thanks for the answer,
i've also made a test on my side and reach the same conclusion so i've ask to my customer what's the exact scenario.
in fact he have full mailbox access + send as to a shared mailbox and was working in owa with this mailbox.
he said he tried to send from his personnal adress receive the message as he cant do that (normal)
and after he always see his adress in the from field (even if he received an error message) i've check and i can reproduce :/
is there anyway a solution to remove the address from the "from list"
regards,
Based on my research and testing, unfortunately there is no option to remove the addresses from the "FROM dropdown list" in OWA. It just adds when an email if successfully sent using SendAs permission.
We have options to clear the autocache in OWA but that's applicable only to "To, CC, BCC" fields.
I would suggest you to raise a ticket with Microsoft support and get the feedback. Alternatively, we can also wait to hear from MVP's, MSFT's to provide their suggestion in this thread.
Many thanks for the answer i will raise a ticket and hope they will do something.
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