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Problem with Authenticator & Facebook - please help

Nicola Sparks-Sanders 5 Reputation points
2023-04-14T11:25:10.1533333+00:00

Problem with Facebook & Authenticator? Need help! So, I had an issue logging into my Facebook account, and it came up saying my account had been locked, and then I needed to use an Authenticator app. Already had Microsoft Authenticator set up, but hadn’t been using it - thought it would be simple enough to do. Well, I’ve now spent over two hours still trying to log in. I kept clicking on use on the same device, got enter the confirmation code, and the continual timer wheel/circle of doom!!! Then it says in “red you need to authenticate before you can proceed”. Even if I regenerate another code, it does the same thing. Even if I scan the qr code from my iPad using my phone, it does the same thing. What can I do to resolve this???

Microsoft Security | Microsoft Authenticator
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