Certificate Renewal Denied

VPMars 6 Reputation points

Our app serivce certificate that we have had for a year is up for renewal. When I went in the portal to check, it display denied, and all the options for manual renewal are missing. User's image

The timeline looks very weird with a bunch of unknowns.
User's image

The instructions reference selecting options that don't exist in the portal. these don't make any sense as we have been using this certificate for a year now. There is no App service option in the portal ui. User's image

Any help would be appreciated.

Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
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  1. ajkuma 22,766 Reputation points Microsoft Employee

    Following-up from our offline support/discussion, to benefit the community.

    1.Add GoDaddy to the list of allowed CAA's (Certification Authority Authorization)

    2.Purchase a new certificate and replace the binds.(This step only applies if step 1 above fails)

    --Resolved after buying a new certificate and replacing the binds.

    Apologies for all the inconvenience Thanks for your patience and collaboration!

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