The portal is having issues getting an authentication token. The experience rendered may be degraded

Question

Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: aa7406d3-58a8-453d-9a71-3b8248c22202 Correlation ID: 3d758678-758e-4ea9-be14-98804b41b050 Timestamp: 2023-04-14 19:31:08Z How do I fix this token autherization error? I tried multiple ways like logging in from the portal directly, sign out/ sign in. I tried even creating a new account and I still am getting the same error. Unable to load any tab or create a support ticket.

Answer 1

This error message suggests that the user account you are using to access the Azure Portal does not have the necessary permissions to fetch tokens for the Microsoft Azure Support extension. It also indicates that the user account does not exist in the Microsoft Services tenant.

To resolve this issue, you should try the following steps:

Make sure that you are using the correct user account to access the Azure Portal.

Verify that the user account is a member of the correct Azure Active Directory (AAD) tenant. You can check this by navigating to the Azure Active Directory blade in the Azure Portal.

Ensure that the user account has the necessary permissions to fetch tokens for the Microsoft Azure Support extension.

If the user account is not a member of the correct AAD tenant, you can add the account as an external user in the tenant.

If the issue persists, you can contact Microsoft Support for further assistance.

Note: If you are still unable to access the Azure Portal, you may need to try accessing it from a different network or device to rule out any network or device-specific issues.