Who do I need to contact so that after 3 chats and more than 10 calls I can get help with a refund?

Vadym 0 Reputation points
2023-04-15T12:19:58.2966667+00:00

My problem is well described in this post https://learn.microsoft.com/en-us/answers/questions/1222064/how-can-i-request-a-refund-from-azure-if-expedited?source=docs. The only thing that I was wrong with the amount, it is more. In the last 3 days I had 3 chats and over 10 calls, I wrote a letter to tech support and asked 2 questions on this forum. As a result, I received the following answers: we do not deal with these issues, we will connect you with someone who will definitely help you, call this number, go to the site and you will find everything there. And none of that helped in the end. Azure tech support always offers a collection of articles, user interface and it doesn't help me. I tried all this many times. Tell me, do I understand correctly that they won’t help me and I have to pay a huge bill for wanting to learn how to work with the Azure service (training, not commerce)?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Ryan Hill 26,241 Reputation points Microsoft Employee
    2023-04-16T23:12:29.3333333+00:00

    Hi @Vadym ,

    Unfortunately, billing support is your best recourse. If you have still have an open support ticket, please email me the number to AzCommunity[at]microsoft[dot]com ATTN: Ryan with a link to this post and I'll see what I can do to help escalate your issue.


  2. Vadym 0 Reputation points
    2023-05-01T19:08:19.3033333+00:00

    In the end, I was able to contact Azure technical support and they helped me. I am very grateful to Microsoft support for assisting me in resolving my issue.

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