Unable to access AVD client version on MacBook after successful login.

azim 20 Reputation points

After signing-in successfully to the remote desktop client to MacBook, users are stuck in black screen for a long period (more than 15 minutes). Issue recently occurs this month (April).

  1. Internet speed test for download and upload is 90Mbps+
  2. Able to access remote desktop environment for windows laptop and remote desktop web version for MacBook.
  3. Remote desktop version in MacBook is install with the latest version.
  4. Affected user's profile size are less than 90%.
  5. Microsoft remote desktop version used are 10.7.9 (2011) and 10.8.0 (2032). Anyone has encountered this issue? Any help will be great.
Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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