failing to upgrade configuration manager from version 2107 to 2211

Question

I am facing challenges when I upgrade the endpoint configuration manager from version 2107 to 2211. it is stuck on installing and if I check on the monitoring for progress there is nothing happenning attached below are screen shots from the console and from the dmpdownloader log file

Answer 1

Please check these links for help: https://joshheffner.com/in-place-updates-stuck-installing-in-configmgr-how-to-fix-it/ https://learn.microsoft.com/en-us/mem/configmgr/core/servers/manage/checklist-for-installing-update-2211

Answer 2

Hello there, First suggestion would be to verify the checklist here https://learn.microsoft.com/en-us/mem/configmgr/core/servers/manage/checklist-for-installing-update-2211 If the update displays as Downloading and doesn't change, review the hman.log and dmpdownloader.log for errors. The dmpdownloader.log may indicate that the dmpdownloader process is waiting for an interval before checking for updates. To restart the download of the update's redistribution files, restart the SMS_Executive service on the site server. Another common download issue occurs when proxy server settings prevent downloads from required internet endpoints. Hope this resolves your Query !! --If the reply is helpful, please Upvote and Accept it as an answer--

Answer 3

Hi @Sabeta Kudzanayi, 

1, Have you tried the methods provided by Amit Singh and Limitless Technology? Has it solved your problem yet? We are very concerned about the progress of this issue. Please let us know if you have any questions or updates of the case.

2, Whether the prerequisite checker has been executed successfully before you perform the installation? If the above information cannot solve your problem, we may try to do an Update Reset use Update Reset Tool. The related link for your reference:

Update reset tool - Configuration Manager | Microsoft Learn

Thanks for your time.

Best regards,
Cherry