I am new to SCCM. In order to troubleshoot Client Push Installation, some fellows have suggested checking the ccm.log file. May I ask what is the best way to check that Log file. Should we remote access the SCCM Server and check the log ? Is it possible for us to check it from the SCCM Console ? Thanks

@TonyJK Thank you for posting in Microsoft Q&A forum. Like Garth and Jason said, you may access ccm.log on SCCM server like this: And the tool cmtrace is located in: If the response is helpful, please click "Accept Answer" and upvote it. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Use cmtrace to view the log files. Here are some cm tips. https://www.youtube.com/watch?v=B8pLD337fbE&feature=youtu.be&fbclid=IwAR2jUgFk9KUUdJQnQFySf_zOwe76KZFrpL9bo5L5XcuOrszx_mj7b0DFmNY

Should we remote access the SCCM Server and check the log ? Generally, folks just browse to the log files on the primary site server using the admin share of the volume that the site server components were installed on or by sharing out the logs folder to those that need access. Is it possible for us to check it from the SCCM Console ? No, not directly.

Best way to check ccm.log file

Accepted answer

AllenLiu-MSFT 44,826 Reputation points Microsoft Vendor

2020-10-13T02:36:14.82+00:00

@TonyJK
Thank you for posting in Microsoft Q&A forum.
Like Garth and Jason said, you may access ccm.log on SCCM server like this:

And the tool cmtrace is located in:

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.

1 person found this answer helpful.
TonyJK 876 Reputation points

2020-10-13T03:33:35.34+00:00

Dear Allen,

It appears that we don't need to install cmtrace on my local workstation in order to read the CCM.Log file.

Thanks

AllenLiu-MSFT 44,826 Reputation points Microsoft Vendor

2020-10-13T05:50:14.94+00:00

Cmtrace do not need to install, it just a tool for us to read the logs better, if we never use cmtrace to read log, we open the log use notepad by default, it's difficult to read. Once we open the cmtrace and set it as default to read log, the next we open the log use cmtrace by default.

TonyJK 876 Reputation points

2020-10-13T09:09:58.143+00:00

Dear Allen,

"cmtrace" is not installed on my workstation. However, when I open the ccm.log file, "cmtrace" is invoked. I guess it may be opened from the shared folder.

Thanks

Jason Sandys 31,296 Reputation points Microsoft Employee

2020-10-13T12:54:17.4+00:00

Log files are simply text files so you can use whatever text viewing tool that you desire. CMTrace has many advantages though and is thus generally preferred by most admins. CMtrace is installed as part of the ConfigMgr agent as well. Additionally, a newer log viewer designed for ConfigMgr log files, called OneTrace, is part of the Support Tools which can be installed from the MSI in the tools sub-folder of the site server's installation folder.

TonyJK 876 Reputation points

2020-10-13T22:49:39.467+00:00

Dear Jason,

May I ask whether we can install the Support Tools in a Windows 10 Pro workstation ? Can I download the Support Tools from the Web ?

Thanks

Garth Jones 2,076 Reputation points

2020-10-14T12:28:02.607+00:00

CMtrace is installed on all computers as part of the CM client, it is found under c:\windows\ccm

Jason Sandys 31,296 Reputation points Microsoft Employee

2020-10-14T13:43:41.807+00:00

Yes, itis installable on any OS supported as a client in ConfigMgr.

No, it is no longer directly available as a download from the web. As noted, the tools folder on the site server has the MSI or you can get it from the tools folder on the installation media itself.

See https://learn.microsoft.com/en-us/mem/configmgr/core/support/support-center for more info on Support Center (note I mistyped the name, it's not Support Tools, it's Support Center).
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