Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,293 questions
Accidentally "add license" instead of extend license
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 26%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Ashley
5
Reputation points
I purchased 2 M365 biz licenses intending to extend licenses for existing users. Instead, I accidentally select "Add License". Is there any way I can apply those licenses onto existing users?
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 19%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Anthony Viola 5 Reputation points2024-04-29T04:18:38.9233333+00:00 did you ever resolve this i did the same lol
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 0%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jesse Davis 5 Reputation points2024-06-29T03:20:36.78+00:00 I just did this today too. Support is working on it, so I'm hoping they can fix it.
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Anthony Viola 5 Reputation points
2024-06-29T03:24:34.3833333+00:00 yeh its a pain, but support got it sorted for me
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Jesse Davis 5 Reputation points
2024-07-16T17:02:47.1633333+00:00 Would you be able to share your support ticket number with me? Thus far, support has told me that they can't fix this. I'd love for them to be able to look up your incident and see how they fixed it for you.
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Jesse Davis 5 Reputation points
2024-07-16T17:06:50.1766667+00:00 Are you able to provide the ticket number for your fix? Support keeps telling me that they can't fix this, so I'd love it if they could reference your ticket and fix it.
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