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Microsoft Teams App on Gaming Laptop - Issues with Audio and Video Quality?

Yash Sharma 6 Reputation points
2023-04-18T09:31:52.2366667+00:00

Hi all, I've been using the Microsoft Teams app on my gaming laptop for online meetings and calls, but I've been experiencing some issues with the audio and video quality. Specifically, the audio often cuts out or becomes garbled, and the video can be choppy and laggy. My laptop specs are as follows: Intel Core i7-10750H 2.6GHz NVIDIA GeForce RTX 2070 with Max-Q Design 16GB DDR4 RAM 512GB SSD I've tried adjusting the video settings within the Teams app, but it doesn't seem to make much of a difference. I've also made sure that my internet connection is stable and that there aren't any other programs running in the background that could be causing the issue. Has anyone else had similar issues with the Microsoft Teams app on their gaming laptop? Is there anything else that I can try to improve the audio and video quality during Teams calls? Any advice or suggestions would be greatly appreciated. Thank you!

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
    2023-04-19T08:53:17.9166667+00:00

    Hi @Yash Sharma
    #1  Implement Quality of Service (QoS) 

    Make sure your call traffic is prioritized across the managed networks by deploying Quality of Service (QoS). Without QoS, your call can end up being the lowest priority, which means the poorest call quality. 

    #2 Check Your Computer Space & Speed

    Is your device running at maximum capacity? Check your device to make sure you have enough memory and maybe free more space to improve your Teams performance.  

    #3 Optimize Your WiFi Networks

    Did you know your WiFi networks aren’t necessarily configured to support real-time calls? If you are using WiFi, it’s important to check your WiFi networks and make sure they are optimized to  support Microsoft Teams for a high-quality experience. Here are some factors to consider:

    1. Plan and optimize the WiFi bands and access point placement. 
    2. For dual-band WiFi networks, consider implementing band steering.
    3. Ensure that access points that are next to each other are on channels that don’t overlap.

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