Unable to delete an Alias from admin center

Question

Hi team, I am unable to delete an Alias from the admin center, I got the following error msg: " An Azure Active Directory call was made to keep object in sync between Azure Active Directory and Exchange Online. However, it failed...." I tried to stop the synchronization by leaving open Azure AD Connect Synchronization Service, then, I tried to delete again the alias but got the same error msg. Thank you in advance for your help

Answer 1

Hi @Jennifer,

Regarding the error message, please have a look at the solution shared in the article below and see if it can help.
An Azure Active Directory call was made to keep object in sync -

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

If the issue persists, could you provide more detailed error messages so that we can assist further.

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Answer 2

Hello there, The solution is to add the alias address in Exchange Admin Center on-premises. After that, sync with Azure AD Connect, and it will show the alias address in the cloud. Then you can try to delete the alias. This might also be because the user is synchronized with your local Active Directory, and you have to add the aliases on-premises and not in the cloud. Hope this resolves your Query !! --If the reply is helpful, please Upvote and Accept it as an answer--