Team File section not showing

Question

Some customers are experiencing a problem when going to a team and then files. They get an error like this:

Now I have tried to clean the cache and tried to log off and in the problem stays. I get it fixed when I update the version of Teams, but I didn't find any articles about this issue, and I was wondering if I am the only one who has this problem. I have encountered this problem this week. Furthermore, I have had multiple users yesterday having this problem, when I do the update the files are loading again. Probably this happens on more Teams versions but the one I have noted is one version from VDI, 2022 August 10 1.5.00.21463 Cheers, Shaan

Answer 1

Hi @shaan roekalea

There are many reasons for this problem, and cleaning your cache and updating Teams are very useful troubleshooting methods. To troubleshoot if it's a desktop client, check if the same issue exists in the Teams web client.

Also, I've noticed a potential issue in the service health of the Microsoft 365 admin center that may be affecting you as well.

Problem description: TM530845, Last updated: April 13, 2023, 3:36 AM

Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams.

As the current situation stands, the engineering team continues to test and validate patches internally, so please be patient for the next update. Thanks for your understanding and patience!

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