When signing into personal azure account I’m taken to my business landing page

Question

Why when trying to sign into my personal azure account am I taken to my corporate MFA setup page? I’ve tried on many different devices and still get the same outcome. I’ve set the MFA up but have a tenant setup in azure ad from my corporate which I’m unable to leave. please help! 😊

Answer 1

Hi @Mark Jones , It's possible that your personal and corporate accounts are somehow linked or share the same email address. To troubleshoot this issue, try the following steps:

1. Ensure that you're using the correct Azure EA portal URL, which is https://ea.azure.com.
2. Determine if your access to the Azure EA portal was added as a work or school account or as a Microsoft account.
3. If you're using your work account, enter your work email and work password. Your work password is provided by your organization. You can check with your IT department about how to reset the password if you've issues with it.
4. If you're using a Microsoft account, enter your Microsoft account email address and password. If you've forgotten your Microsoft account password, you can reset it at https://account.live.com/password/reset.
5. Use an in-private or incognito browser session to sign in so that no cookies or cached information from previous or existing sessions are kept. Clear your browser's cache and use an in-private or incognito window to open https://ea.azure.com. If this doesn't work please let me know and I can help you further. Regarding the tenant issue, if you want to delete a tenant, you need to follow specific steps to prepare the tenant for deletion. However, if you're not the global administrator for the tenant, you may need to contact your organization's IT department or the global administrator to request removal from the tenant.

Please let me know if you have any questions and I can help you.

If this answer helped you please mark it as "Verified" so other users can reference it.

Thank you,

James