9,247 questions
This is the most annoying issue ever, cannot get it solved and support does not know how to fix it either
Authenticator Approval 2 Digit Code
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 11%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Chloe Pirrie
50
Reputation points
I am trying to add my work email to outlook with the use of authenticator and have added all of my email/password/registered device. When trying to login to my email, outlook sends me to authenticator to add a two digit code in. However, as i have been sent to the app, i cannot add the code in. The app informs me of the number to type, but does not give me anywhere to type it in to. how do i sort this to get access to my work email?
Microsoft Security Microsoft Authenticator
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 10%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
laura Poole 15 Reputation points2023-05-29T18:39:04.85+00:00 I am having the same problem on my new phone. Just going round in circles being given a 2 digit code in outlook, go to the authenticator app and it gives me another 2 digit code and tells me to go to authenticator app and put it in. Have tried reinstalling and restarting phone.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 5%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jared Anderson 10 Reputation points2023-06-05T19:37:27.2933333+00:00 still seems to be an issue, as I am seeing the same exact situation. Anyone figure out a fix?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 56.00000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lee Birnie 15 Reputation points2023-06-06T08:20:43.2633333+00:00 Just wanted to confirm I am experiencing this also plus I recently had a colleague doing work for a client where they not only got this issue but the alternative methods of verifying wouldn't work (they clicked the options but nothing would happen) effectively locked them out of their account.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 1%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Andy Fordred 50 Reputation points2023-06-06T08:23:37.2966667+00:00 yes, totally lost access to azure/powerbi and have been told by support to open a new account, very strange as that does not solve the issue
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 71%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Sofia G 5 Reputation points2023-06-07T11:23:35.1533333+00:00 I can confirm I am also experiencing same problem. Tried several devices. Uninstalling- Installing. IT support has passed problem to account management but my account works fine in my laptop. Highly disruptive.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 96%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Michael H. Barker 0 Reputation points2024-01-29T22:59:11.0733333+00:00 Another one here getting a 2 digit number to enter into authenticator, with no obvious way of entering the number, instead authenticator gives a 6 digit code to be entered elsewhere.
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4 answers
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Andy Fordred 50 Reputation points
2023-06-03T11:18:50.9933333+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 93%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alex McLaughlin 0 Reputation points2023-06-05T13:04:43.21+00:00 @Andy Fordred Agreed. The uninstall and reinstall was working for me until last night where it's suddenly not working again. I'm starting to think they're going to have to reverse this feature since it's causing tons of issues
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Michael H. Barker 0 Reputation points
2024-01-29T22:54:59.5+00:00 That's a comment, not an answer
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Alex McLaughlin 0 Reputation points
2023-05-15T14:42:54.69+00:00 Microsoft seems to have just recently full-scale pushed this update out to everyone so they may have fixed the bug you were having where it wasn't popping up to let you put that code into Outlook. Are you still having trouble with this or did they fix it?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 38%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKA%3C/text%3E%3C/svg%3E)
Kristinn Andersen - HI 5 Reputation points2023-05-27T01:18:25.02+00:00 My authenticator app version does not accept the 2-digit code. Any suggestions?
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Alex McLaughlin 0 Reputation points
2023-05-30T12:59:33.65+00:00 @Kristinn Andersen - HI Have you already uninstalled and reinstalled the app? That fixed the code issue I was having with MS Auth.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 81%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul Maskens 0 Reputation points2023-09-22T13:16:21.6066667+00:00 Just broke for me today.
Must have taken a while for it to get rolled out to our tenancy. -
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Alex McLaughlin 0 Reputation points
2024-01-30T13:58:03.7533333+00:00 It is an answer as this update fixed the problem for our company.
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Lee Birnie 15 Reputation points
2024-01-30T11:04:13.83+00:00 Each time I set up a new member of staff I have issues with the authenticator but the one thing that seems to help after trying anything I could possibly think of seems to be getting the user to go into their authenticator app, deleting their profile for the company and setting it up again. I wish I could guarantee this is a fix everytime but I may just be getting lucky and hope this becomes more stable soon. To be clear, when this work it is specifically removing and re-adding the profile rather than uninstalling and re-installing the app.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 25%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFJ%3C/text%3E%3C/svg%3E)
Ferretti, John 0 Reputation points2024-08-19T17:14:27.4133333+00:00 On my android, Samsung A71, I discovered that on Microsoft Authenticator, I ONLY get the 2-digit code popup when I am off Wi-Fi, using cellular data. Off Wi-Fi, I will get the two-digit code that my organization requires (instead of the 6-digit code). Very inconvenient, and something that Microsoft should FIX. Wasted several hours of work time with my IT department trying to debug.