Microsoft Support and Recovery Assistant does not start

Question

Hi everyone,
I hopoe somebody already came across this. I downloaded and installed SaRa (https://www.microsoft.com/en-us/download/100607, Windows11 Pro). Setup finished without errors. But when I double-cllick 'Microsoft Support and Recovery Assistant.appref-ms' the "Launching application" window closes after ~1 second, without any notification and without further starting SaRA.

Checking the processes, the process "ClickeOnce" appears for a second and vanishes again. Starting 'Microsoft Support and Recovery Assistant.appref-ms' via a cmd with administrator elevation, SaRA starts, but when running an advanced scan, it says it cannot do the scan because it is running in administrator mode. In the event viewer / application log I found these errors:

Log Name:      Application
Source:        .NET Runtime
Date:          20.04.2023 07:43:10
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MyPC
Description:
Application: Microsoft.Sara.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.Deployment.Internal.Isolation.IsolationInterop.CreateActContext(CreateActContextParameters ByRef)
   at System.Deployment.Internal.Isolation.IsolationInterop.CreateActContext(System.Deployment.Internal.Isolation.IDefinitionAppId)
   at System.ActivationContext.CreateFromName(System.ApplicationIdentity)
   at System.Runtime.Hosting.ActivationArguments.get_ActivationContext()
   at System.Security.HostSecurityManager.DetermineApplicationTrust(System.Security.Policy.Evidence, System.Security.Policy.Evidence, System.Security.Policy.TrustManagerContext)
   at System.AppDomain.SetupApplicationHelper(System.Security.Policy.Evidence, System.Security.Policy.Evidence, System.ApplicationIdentity, System.ActivationContext, System.String[])
   at System.AppDomain.InitializeDomainSecurity(System.Security.Policy.Evidence, System.Security.Policy.Evidence, Boolean, IntPtr, Boolean)

Log Name:      Application
Source:        Application Error
Date:          20.04.2023 07:43:10
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          AzureAD\Me
Computer:      MyPC
Description:
Faulting application name: Microsoft.Sara.exe, version: 17.0.9941.9, time stamp: 0xe48735ec
Faulting module name: KERNELBASE.dll, version: 10.0.22621.1555, time stamp: 0x686e4e74
Exception code: 0xe0434352
Fault offset: 0x001479d2
Faulting process id: 0x0xAA9C
Faulting application start time: 0x0x1D9734AFD5A2868
Faulting application path: C:\Users\Me\AppData\Local\Apps\2.0\7XEXCYZQ.1GM\AL1P4W5L.MON\micr..tion_58ba7f1f99ea0333_0011.0000_9e08a0f0bfbc4712\Microsoft.Sara.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 48a32530-cda3-4b0f-8940-8b8853460f39
Faulting package full name: 
Faulting package-relative application ID: 

Ok, so some access restriction... but it doesn't tell me where.. Looks like a dead end... It doesn't run in user mode as it should, and it doesn't scan in admin mode. Any hint appreciated! Thanks, Alex

Answer 1

Hello

Thank you for your question and reaching out. I can understand you are  having query\issues related  to Recovery Assistant does not start.

1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.

2. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter 
    ->  C:\Windows\Temp
    ->   %USERPROFILE%\AppData\Local\Temp



--If the reply is helpful, please Upvote and Accept as answer--