Unable to access the shared link from sharepoint online site when the file is moved to another folder within the library

Question

Hello There, I have an issue where users are unable to access the shared link from SharePoint online site when the file is moved to another folder within the library. The office files like word and excel work however they get error "this site can't be reached. This is happening for all non office files like jpeg, png pdf etc. The steps we follow is - 1- Open the SPO lobrary > Select the file > Click Copy link > Choose people with existing access and then copy the link. now we move the same file to another folder in the same library but when try to open the earlier copied link it does not work. it works for word excel etc. but not for other file types. The testing was done using site admin and site owner access. I could not find anywhere any MS doc that indicates as its a limitation. Kindly assist.

Answer 1

Hi @Ajaz Khan ,

From my research and testing, it turns out that different file types require different ways of identifying resources, as judged by the url that ends up opening the file.

For Word file, the url is like this:

https://domain.sharepoint.com/:w:/r/sites/Amy12345/_layouts/15/Doc.aspx?sourcedoc=%7B606CB430-018E-435E-BBE5-BFBED9F439AE%7D&file=Document222.docx&action=default&mobileredirect=true

For png file, the url is like this:
https://domain.sharepoint.com/sites/Amy12345/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FAmy12345%2FShared%20Documents%2FDivision%202%2F03244%2EPNG&parent=%2Fsites%2FAmy12345%2FShared%20Documents%2FDivision%202
It can be seen that the url of the png file identifies resources through the file path. And this is by design, so it is recommended that you re-share the link after moving this type of file.

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