Cannot login into azure portal

Nirav Mistry - AOBCP 0 Reputation points

Hi Team, After enabling multi authentication from "per-user MFA" in Azure active directory. I lost access to the portal. Can you please assist asap ? User's image

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Alistair Ross 7,101 Reputation points Microsoft Employee

    Hello Sorry that you are experiencing issues, I have also made this mistake when enabling MFA on a tenant without following the guidance and ensuring I have a break glass accounts to get me in when I lose access. For future reference, the guidance can be found here. The first thing to consider, are there any other accounts, such as other administrators, that can log into the tenant and resolve the issue. If there are, I would suggest you log into the tenant and put the relevant exceptions in place then set up MFA in a staged approach. Otherwise you will need to contact support. Raising a support ticket will require you to log in to the Azure portal, so just use another email address to do this. I hope your issues get resolved Alistair