Cannot login into azure portal

Nirav Mistry - AOBCP 0 Reputation points
2023-04-21T09:15:50.0233333+00:00

Hi Team, After enabling multi authentication from "per-user MFA" in Azure active directory. I lost access to the portal. Can you please assist asap ? User's image

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Alistair Ross 7,101 Reputation points Microsoft Employee
    2023-04-21T16:21:04.8233333+00:00

    Hello Sorry that you are experiencing issues, I have also made this mistake when enabling MFA on a tenant without following the guidance and ensuring I have a break glass accounts to get me in when I lose access. For future reference, the guidance can be found here. https://learn.microsoft.com/en-us/azure/active-directory/authentication/tutorial-enable-azure-mfa The first thing to consider, are there any other accounts, such as other administrators, that can log into the tenant and resolve the issue. If there are, I would suggest you log into the tenant and put the relevant exceptions in place then set up MFA in a staged approach. Otherwise you will need to contact support. https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request. Raising a support ticket will require you to log in to the Azure portal, so just use another email address to do this. I hope your issues get resolved Alistair