Teams call cannot be set up.

Question

Hello Please I need your help on this issue. we are a partner at kpn and a customer of ours has problems with calling teams.   Our customer cannot call a specific number and receives a message after 30 seconds that the call cannot be set up. The call logs do state that the phone rang.   Number A (Ruud) then also calls around 13:38, 13:41, 14:09 and 14:12 to number B without luck with the same message.

Answer 1

Hi @Iniobong Nkanga

Can't other users in my organization call this user?

Based on your description, please follow these steps to troubleshoot:

• Make sure the customer's number is correct.
• Whether your device settings are correct.
• Make sure that Teams calling licenses are assigned correctly and check if your calling capabilities are restricted.
• Try to replace another account to call this user.

Hope this helps! Moreover, if the above is not your scenario or I have misunderstood anything, please correct me and provide us with detailed information about the issue including the screenshot so that we can better understand to further assist you.

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