Teams call cannot be set up.

Iniobong Nkanga 1,681 Reputation points
2023-04-21T12:14:16.18+00:00

Hello Please I need your help on this issue. we are a partner at kpn and a customer of ours has problems with calling teams.   Our customer cannot call a specific number and receives a message after 30 seconds that the call cannot be set up. The call logs do state that the phone rang.   Number A (Ruud) then also calls around 13:38, 13:41, 14:09 and 14:12 to number B without luck with the same message.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Accepted answer
  1. SokiGuo-MSFT 23,876 Reputation points Microsoft Vendor
    2023-04-24T02:49:23.9166667+00:00

    Hi @Iniobong Nkanga

    Can't other users in my organization call this user?

    Based on your description, please follow these steps to troubleshoot:

    Hope this helps! Moreover, if the above is not your scenario or I have misunderstood anything, please correct me and provide us with detailed information about the issue including the screenshot so that we can better understand to further assist you.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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