Office 365 and OneDrive sign in

Question

Hello, We have an on prem AD/Azure/InTune/Office365 in our company. When I start my work computer and I notice some of our users computers as well, sometimes OneDrive and Outlook is not able to sign in. When I open Outlook, I see a what I believe to be is a login window. But it goes in and out so fast that I can't do anything but to close Outlook. When I open Word, I click on my account and I see it says "Sorry we can't get to your account right now. To fix this please sign in again." I click 'Sign in' and a small window came on and disappeared right away! I look at my OneDrive and I see this error: Error

Something went wrong. [1001] Troubleshooting details If you contact your administrator, send this info to them. Copy info to clipboard ✔ Copied Correlation Id: 270323fd-2cf4-4fee-83f2-49896c3fcfad Timestamp: 2023-04-21T15:59:08.000Z DPTI: 4d0852757158c0329cfc9197a821cdd09e2a6eb2311c5aaa6da1ffba9f94e0c0 I try to sign on to OneDrive. I approved it on the MS App on my phone. Then the OneDrive comes back to the login screen again doing a loop. I turned off the 3rd party antivirus on my computer, but that didn't help. Restarted the commputer and it still does the same thing. I did a full online Office repair. It still does the same thing. I ran the Microsoft Support and Recovery Assistant software. It didn't help. Microsoft Teams is working though. Has anyone come across this issue? I am stumped.

Answer 1

Hi @Sam Cooley

According to your description, this login issue may be related to authentication and so on.

Currently I suggest you refer to the article: Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service.

You may also go to Control Panel > User Accounts > Credential Manager, below "Windows Credentials" find the related credentials of Office and OneDrive, then remove them.

If the steps above do not work, it‘s best to open a ticket with Microsoft Support to help review your issue and help you test remotely. They will collect related logs to troubleshoot your issue.

Thanks for your understanding.

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