A fatal error occurred when attempting to access the SSL server credential private key

Shakeer 20 Reputation points

I found this error in the windows log, how can I solve it? Here is the complete error message: A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10001.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,812 questions
Internet Information Services
Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,287 questions
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Accepted answer
  1. Sam Wu-MSFT 7,046 Reputation points Microsoft Vendor

    @Shakeer You can try below solutions:

    • Contact your certificate vendor for a certificate with private key. Import the cert and do the binding in IIS.
    • Try to grant the NETWORK SERVICE account proper permissions on the file in question. In order to find which file has the wrong permissions we use a tool named Process Monitor, download procmon at https://docs.microsoft.com/en-us/sysinternals/downloads/procmon. Copy it to the server in question, unzip and launch it. let procmon actively monitor until the next error occurs in the System event log. Then pause the monitoring and save the log to CSV file. Find the offending MachienKeys file, and then grant NETWORK SERVICE permissions on the file.

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