Different layouts in Outlook with M365 Groups

Karolis Vansevičius 0

Hello, We have strange Issue with Outlook and M365 groups. There's two fresh installed PCs with the same version of windows, the same version of O365 Apps for business. Basically they are identically. The problem is that on first pc Outlook displaying M365 groups correctly, the other PC displays M365 the same group without additional options such as "All, Undread, Reply, Reply to All". So we're unable even to arrange or filter those emails by date and so on...Also, tab VIEW is different on those pcs. User's image

See attached image. We tried reinstalling Office, recreating profile. There's much more PCs with the same problem. On one pc everything is okay, on the other - the same issue. Layouts and other stuff are checked. Everything is identical. Please help! User's image

ChristyZhang-MSFT 22,071 Reputation points Microsoft Vendor

2023-04-24T02:25:58.9466667+00:00

Hi @Karolis Vansevičius ,

I have updated my reply, please feel free to check that.

1 answer

ChristyZhang-MSFT 22,071 Reputation points Microsoft Vendor

2023-04-24T02:55:28.2633333+00:00

Hi @Karolis Vansevičius ,

Welcome to our forum!

the other PC displays M365 the same group without additional options such as "All, Undread, Reply, Reply to All".

Based on my test, i found that the "All, Undread, Reply, Reply to All" options are available when we switch to Home tab:

Please click Home tab to check if the options are displayed.

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1 person found this answer helpful.
Karolis Vansevičius 0 Reputation points

2023-04-24T06:05:36.96+00:00

No, those options should be there:

Karolis Vansevičius 0 Reputation points

2023-04-24T06:06:16.8366667+00:00

Also, there's no option to list emails by date, by name and so one. On the other computer everything's fine. This is O365 problem.

Karolis Vansevičius 0 Reputation points

2023-04-24T06:08:57.9166667+00:00

This is how it should be displayed:

ChristyZhang-MSFT 22,071 Reputation points Microsoft Vendor

2023-04-24T07:05:41.6+00:00

Hi @Karolis Vansevičius ,

Thanks for your reply!

Based on my research, i found that when you click your group, the view is as following and Reply and Forward option above are available, it's by design:

Group view:

the other PC displays M365 the same group without additional options such as "All, Undread, Reply, Reply to All".

For this view, only when you click your personal mailbox folder, it can be available:

Karolis Vansevičius 0 Reputation points

2023-04-24T08:07:21.0666667+00:00

On the other PCs those options are available. Also, search in groups are not working in some pcs.

ChristyZhang-MSFT 22,071 Reputation points Microsoft Vendor

2023-04-24T08:16:57.4966667+00:00

Hi @Karolis Vansevičius ,

Thanks for you reply!

On the other PCs those options are available.

Do you check if you click the same group on other PCs? If possible, please provide the screenshot of the full group view on other PCs for our better research. (To avoid your privacy leakage, please remember to hide your personal information.)

In addition, i notice that you have another question about searching in groups, please kindly understand that one thread is only focused on one issue in our forum, please create a new thread so that you can get more suggestions.

Karolis Vansevičius 0 Reputation points

2023-04-24T08:55:46.4366667+00:00

Correct:

Incorrect:

Karolis Vansevičius 0 Reputation points

2023-04-25T17:57:40.46+00:00

Any news about that? @ChristyZhang-MSFT

ChristyZhang-MSFT 22,071 Reputation points Microsoft Vendor

2023-04-26T07:55:40.62+00:00

Hi @Karolis Vansevičius ,

Thanks for your reply!

I have done a lot of research, i didn't find the Correct situation as you mentioned in my latest Outlook 365, with the version shown in the below figure:

And i didn't find any official article introduces this issue. So i'm afraid that it's by design. To use the options, we can click the down arrow:

If you truly need the options in the Correct situation as you mentioned, it is recommended that you could post the functions you expect and your sincere suggestions on the website dedicated to collecting feedback. Please kindly understand that many features of our current products are designed and upgraded based on customers’ feedback. Hope Microsoft will notice this in the future. Thank you for your understanding and support!

Karolis Vansevičius 0 Reputation points

2023-04-26T12:37:18.2666667+00:00

Thank you, but what about arrangement by date, name and so on?

ChristyZhang-MSFT 22,071 Reputation points Microsoft Vendor

2023-04-27T07:54:39.0966667+00:00

Hi @Karolis Vansevičius ,

but what about arrangement by date, name and so on?

I have submitted the feedback here, it's suggested that you could vote for it. Thank you for your understanding and support! By the way, if you think my reply is helpful, please remember to mark it as an answer, which would benefit others who also has similar issues in forum.
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Different layouts in Outlook with M365 Groups

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