Black screen with no signal, no peripherals usb mouse, or keyboard - after initiating Defender Offline Scan

Question

After selecting the Offline scan in Windows Defender, my screen went black displaying "no signal", and my usb keyboard and mouse are unresponsive. Windows 10 desktop, I can't enter safe mode or WinRE nothing works.

Answer 1

Hi, thanks for coming into the forums. I'm also a user like you and I'll be more than happy to help you to the best of my knowledge. Please press Windows logo key + Ctrl + Shift + B and if that didn't work, follow the steps below.

1. Hold down the power button for 10 seconds to turn off your device.
2. Press the power button again to turn on your device.
3. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
4. Press the power button again to turn on your device.
5. When Windows starts again, hold down the power button for 10 seconds to turn off your device.
6. Press the power button again to turn on your device.
7. This time, allow your device to fully start up.
8. Select Advanced options.
9. Now that you're in winRE, on the Choose an option screen, select Troubleshoot > Advanced options > Startup Repair > Restart. If that didn't work, follow the same steps but choose System Restore or Reset PC. For reference to the instructions provided. You may check this link. https://support.microsoft.com/windows/31ce2444-7de3-818c-d626-e3b5a3024da5 If the reply is helpful, please Upvote and Accept it as an answer.