How to fix Windows2016 Offline Update Error 0x8024402c - (AGENT_DETECTION_FAILED - Windows Defender)

Question

Hi All, I was tried to update Windows 10 LTSB security update (KB5023697). When update i was getting an Error as below snap. When checked in Logs (Windows\SoftwareDistribution\ReportingEvents.log getting below error detail. Can anyone check and help to resolve the issue. i have tried below:

• Checked network settings in IE ->Proper
• Executed Windows update troubleshooter -> fixed 4 issues - but still same issue {32762EB7-9161-4C1B-A853-B14C688837A0} 2023-04-24 10:30:44:931+0530 1 181 [AGENT_INSTALLING_STARTED] 101 {4A151A8F-52D6-4CEB-B356-4F8EE2568D09} 501 0 wusa Success Content Install Installation Started: Windows has started installing the following update: Security Update for Windows (KB5023697) {3FE406CD-5974-40B9-9FA4-A4557BDF3FAD} 2023-04-24 10:42:33:536+0530 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024402c Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24) Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402c. {99637213-6D0D-4BFF-AC13-2B8F5C3D6819} 2023-04-24 10:43:19:317+0530 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024402c TrustedInstaller FOD Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402c. {B8009F8F-EBFF-42BD-AE7A-E678033AE73E} 2023-04-24 10:50:07:870+0530 1 182 [AGENT_INSTALLING_FAILED] 101 {4A151A8F-52D6-4CEB-B356-4F8EE2568D09} 501 80073712 wusa Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80073712: Security Update for Windows (KB5023697).

Answer 1

Hi, I'd be happy to help you out with your question. Sorry for the inconvenience caused. The error code 0x8024402c is indicating a communication issue between the Windows Update client and the server. This error can be caused by a variety of factors, such as network connectivity issues, incorrect proxy settings, or corrupted Windows Update components. To troubleshoot the issue, there are several steps that you can try. Firstly, I would recommend checking your network connectivity to ensure that your computer is connected to the internet and can access the Windows Update server. You can try opening a web browser and navigating to a website to verify your connectivity. If you are using a proxy server to connect to the internet, please try disabling the proxy settings temporarily and then check if you are able to install the updates. To disable the proxy settings, open Internet Explorer, go to Tools > Internet Options > Connections > LAN Settings, and then uncheck the option "Use a proxy server for your LAN". Additionally, I would recommend clearing the Windows Update cache to ensure that there are no corrupted files causing the installation failure. You can do this by opening an elevated command prompt and running a series of commands, To clear the cache, open an elevated command prompt and run the following commands one by one: net stop wuauserv net stop cryptSvc net stop bits net stop msiserver ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 catroot2.old net start wuauserv net start cryptSvc net start bits net start msiserver If the above steps do not work, then I would suggest running a full system scan with your antivirus software to check for any malware infections that may be interfering with the Windows Update process. Finally, you could try resetting the Windows Update components. Microsoft provides a tool called "Reset Windows Update Tool" that can automatically reset the Windows Update components. You can download the tool from the Microsoft website and run it on your computer. If you have any other questions or need assistance with anything, please don't hesitate to let me know. I'm here to help.

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