Intune installation error for iOS app

Question

Intune installation error for iOS app

Saurav Kadam 0

We have an iOS app on intune/company portal with version 1.0.0 . we updated the same app and pushed it to intune with the version 1.0.1 . when users iOS device tried to install the new version of the app,error message is displayed "The latest version of the app failed to update from an earlier version" with error code 0x87D13B9D. How to fix this error so that error goes away and updated app installs on users iOS device automatically ? Both versions of the app working fine. Version 1.0.1 has bigger build number than version 1.0.0 . Edit : it's a LOB app we are deploying

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Answer 1

Simon Ren-MSFT 40,386 Microsoft External Staff

Hi,

Thank you for posting in Microsoft Q&A forum.

1,May we know which app type you are deploying, LOB app or any other app type?

2,If possible, please remove the earlier 1.0.0 version app firstly, and then deploy the later 1.0.1 version app to have a try.

Thanks for your time. Have a nice day!

Best regards,
Simon

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Saurav Kadam 0 Reputation points

2023-04-25T07:16:58.09+00:00

Hello Simon thanks for reaching out to me. We are deploying LOB. Kindly advise
Saurav Kadam 0 Reputation points

2023-04-25T07:21:08.73+00:00

(removed)
Simon Ren-MSFT 40,386 Reputation points Microsoft External Staff

2023-04-26T06:17:08.0066667+00:00

Hi,

Thanks for your reply. How about we remove the earlier 1.0.0 version LOB app firstly via Intune, and then deploy the later 1.0.1 version?
If it doesn't work, with Q&A limitation, it is suggested to open an online support ticket to get the further help. Here is the support link:

https://docs.microsoft.com/en-us/mem/get-support

Thanks for your understanding and hope everything goes well with you.
Best regards,
Simon
Saurav Kadam 0 Reputation points

2023-04-26T08:56:11.76+00:00

Thanks Simon we are deploying it on Monday will let you know how it goes . May also raise a ticket with MS
Simon Ren-MSFT 40,386 Reputation points Microsoft External Staff

2023-04-27T06:55:05.0366667+00:00

Hi,

Look forward to hearing good news from you. Have a nice day!

Best regards,

Simon
John Doe 1 Reputation point

2023-05-02T03:05:41.7266667+00:00

Hi there, The error comes at least once or twice then disappears - app gets updated on users device successfully with latest version from intune/comp portal
Simon Ren-MSFT 40,386 Reputation points Microsoft External Staff

2023-05-02T05:52:05.86+00:00

Hi,

Thanks for your feedback. If you have any questions in future, we warmly welcome you to post in Microsoft Q&A forum again.

Have a nice day!

Best Regards,
Simon

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Intune installation error for iOS app

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