Voice Routing Policy cannot be deleted

Question

Hello all, I have been trying to delete a voice routing policy but whatever I do it cannot be deleted. I have made sure that no user is assigned this policy but the error message is still: The policy "Direct Routing" is currently assigned to one or more users. You must assign a different policy to those users before you can delete this policy. I have tried the following commands in powershell and ensured that there are no users assigned the policy in question because sometimes in the Teams admin center it might not show everyone in the tenant.

get-csonlineuser | select-object userprincipalname, onlinevoiceroutingpolicy | export-csv -path c:\VoiceRouting.csv

get-csonlineuser -filter {onlinevoiceroutingpolicy -eq 'direct routing'} I have also tried deleting the policy in powershell using this command, Remove-CsOnlineVoiceRoutingPolicy -Identity "Direct Routing" but I still cannot delete the policy in question. I have had this problem for a month now so I'm not to sure what the problem could be. Any help would be appreciated :)

Answer 1

Hi @Camile Fuerte

The policy "Direct Routing" is currently assigned to one or more users. You must assign a different policy to those users before you can delete this policy.

Based on the error message, you need to find out who is assigned to this policy and change their policy to a different policy before you can delete it.

For more information about using PowerShell to manage call routing policies, refer to:

Set-CsOnlineVoiceRoutingPolicy. and Grant-CsOnlineVoiceRoutingPolicy.

Hope this helps! Moreover, if the above is not your scenario or I have misunderstood anything, please correct me and provide us with detailed information about the issue including the screenshot so that we can better understand to further assist you.

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