Cant login in Admin panel of Microsoft Teams/ Authenticator Problem

Mit 0 Reputation points
2023-04-24T19:06:42.36+00:00

Hi, We have upgraded microsoft teams to the business one due to the 23th April notice but I cant login to the admin panel to give access to my teammates. When I try to add my work account to the Microsoft Authenticator app the app asks me to enter my email address which is fine.

It then comes up with a screen saying "Approve sign-in request" and the text below says "We've sent a notification to your mobile device. Please open Microsoft Authenticator app to respond".

But I am in the app trying to set this account up so I can't re-open it and if I do I just get back to the "Add account" home(?) screen.

The only other way of verifying my account that is available to me is send a code to the app which is also unhelpful. There is no option to send a text message. 

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Dave Patrick 426.3K Reputation points MVP
    2023-04-24T19:17:48.47+00:00

    That isn't the correct method. You can sign in here to add the authentication device, then on the device you scan in the QR code to complete the process.
    https://mysignins.microsoft.com/security-info

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