Share via

Teams frozen.

lst126 330 Reputation points
2023-04-26T14:16:35.5966667+00:00

I log in to Teams and it runs slowly. Clicking on the team or chatting will freeze, and the mouse will also move slowly.

Microsoft Teams | Microsoft Teams for business | Other
Answer accepted by question author
  1. SokiGuo-MSFT 31,711 Reputation points Microsoft External Staff
    2023-04-27T02:56:14.4433333+00:00

    Hi @lst126

    Does the Teams web client have the same problem?

    Does anyone else in the organization have this problem?

    Regarding your concern, you may ask the user to check the following aspects:

    1. Open Task Manager to check the CPU consumption for various apps and processes, and decide if it's necessary to close some of the less-frequently-used ones.
    2. Refer to Hardware requirements for Microsoft Teams - Microsoft Teams | Microsoft Docs to check the qualification of the device. You may suggest the user signing in his/her Teams account on another computer to see if it could be related with the device.
    3. Switch to another network to see if any difference.
    4. Compare the performance on both Teams desktop client and Teams web app ( https://teams.microsoft.com/ ).
    5. Clear Teams cache to see if any difference.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.
    0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.