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Cant schedule an exam - error

Vincent Aldridge 1 Reputation point
2020-10-14T10:20:07.943+00:00

account: vince.aldridge@aldridgeuk.com (business)

error message:
We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I have tried all of the above but no avail. it seems im having issues with my password also. I have reset it and when I try to open my outlook client from laptop saying its the incorrect password, however it works ok from my phone.

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  1. Leon Laude 85,726 Reputation points
    2020-10-14T10:24:56.047+00:00

    Hi @Vincent Aldridge ,

    Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

    You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
    https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

    ----------

    (If the reply was helpful please don't forget to upvote or accept as answer, thank you)

    Best regards,
    Leon

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