Folder on share "officeclient.microsoft.com"

KaidenMorrow 1 Reputation point
2020-10-14T13:30:43.777+00:00

Hi,

A user is asking about a folder on a mapped share. In this example Z is the sharedrive and directly in the root of drive Z is a newly made folder named "officeclient.microsoft.com". The file inside is a long alpha numeric string xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx. Why is the folder and file created and can i delete it without creating a disruption?

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. KaidenMorrow 1 Reputation point
    2020-10-19T13:17:06.607+00:00

    @Emily Hua-MSFT Thank you for responding to my question.

    Does this folder created automatically on all mapped share or just the specific shared drive?
    It one mapped share to an RDS farm.

    Is there Office installed on this machine which shares this drive?
    Yes all RDS servers got office

    If so, what is the version of Office? Such as Microsoft 365, Office 2019 or others?
    Microsoft 365

    Besides, is the user using a proxy server?
    No

    I hope you can help me thanks!

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  2. Emily Hua-MSFT 27,461 Reputation points
    2020-10-23T10:38:49.143+00:00

    @DennisMorrow ,

    Thanks for your reply.

    Please check whether users set their default save locations to this drive.

    Do you use shared computer activatcion for Microsoft 365?
    If so, please check whether there is licensing token to roam located on this shared drive.
    To get this information, you may go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration, and check whether there is a string value of SCLCacheOverrideDirectory and whether the value to the path of the folder to save the licensing token.

    Besides, as I have no environment to test for you, to help you troubleshoot this problem, it would be best to open a paid support ticket with Microsoft Support to help review your problem and help you test remotely.  Paid Support Information please contact Microsoft by phone.


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