¿how to recover my microsoft account if i lost access to microsft authenticator?

Question

Hello! I lost access to the mobile device where the Microsoft aunthenticator was and I can't access my Microsoft account

Answer 1

Hello Valentina,

If this is a personal account you can use the account recovery form:

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If this is a work or school account you will need to reach out to your IT department for them to reset your MFA methods.

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If this is helpful please accept answer.