¿how to recover my microsoft account if i lost access to microsft authenticator?

Valentina Ochoa 0 Reputation points
2023-04-27T17:15:18.2833333+00:00

Hello! I lost access to the mobile device where the Microsoft aunthenticator was and I can't access my Microsoft account

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 54,926 Reputation points
    2023-04-27T17:25:44.4833333+00:00

    Hello Valentina,

    If this is a personal account you can use the account recovery form:

    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    If this is a work or school account you will need to reach out to your IT department for them to reset your MFA methods.


    If this is helpful please accept answer.

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