Can you delete virtualapp/didlogical?

Question

My computers, windows pc, phones and iPads are hacked. Fpund an unauthorized MDM, but can’t get help removing it, found several other programs, such as “logmein” that was purchased and hidden on Apple. I have an account in virtualapp/didlogical, called “dirty b”. Can I delete that account?

Answer 1

Hello

Thank you for your question and reaching out.


If you are sure you have purchased those accounts they yes you can remove them and uninstall any third party apps installed on your Devices.

1. Uninstall any applications that scammers have asked you to install.

2. If you have given scammers access to your device, consider resetting it of Windows PC.

3. Run a full scan with Windows Security to remove any malware.

4. Change your passwords.

5. Call your credit card provider to contest the charges if you've already paid. Let them know what happened; they'll probably want to cancel and replace your affected cards to prevent the scammers from using them again.

6. . Cleanup below Temp folders location Where hacker stores programs  -> Open Start -> Run -> Type below location one-by-one and press enter 
    ->  C:\Windows\Temp
    ->   %USERPROFILE%\AppData\Local\Temp


Reporting tech support scams :  https://www.microsoft.com/reportascam


Reference :
https://support.microsoft.com/en-us/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435

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