Can Anyone Help Me To Regain My Hotmail Account Access?

Question

I created my Hotmail account more than 20 years ago, before Microsoft acquired the email service. Since day one, I have never directly changed the password. A few years ago, the password got messed up by Microsoft SSO after I used the Hotmail account to set up a Skype account. However, I was still able to access my account due to a cookie in my default browser. Unfortunately, last December, while making some system changes to improve my PC's performance, the cookie got erased, and I lost access to my default personal email account.

When I tried to recover my account, the password recovery form shows me to my landline phone as the phone number to receive a verification code text. That certainly doesn't work. I couldn't find any other contact method to resolve the issue. It's surprising that Microsoft doesn't offer the phone call option, which many other businesses do.

The other option was to fill out a series of recovery forms with various questions, but due to the long history of my account, I couldn't provide satisfactory answers. With no other available contact options, I wrote a letter to the Microsoft account team, explaining the issue and providing all the necessary information.

One month after sending out the letter, I received an email from Microsoft stating that the person had opened a ticket for the matter. However, the next person from Microsoft who contacted me told me to fill out the password recovery form, even though I had clearly stated the difficulty I was having and the importance of email access to me in my letter. The person then stated that they didn't handle account recovery and closed the ticket without resolving the issue. My understanding is that they were responsible for the company but not the company's product users.

Can someone help me out with this issue?

Answer 1

Hi @t w ,

Welcome to our forum!

Looks like your issue is more related to your Hotmail account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.

Thanks for your understanding and hope your issue would be resolved soon.

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